Getting Started Guide for Exchange Users

Setting up your first Meeting Room Displays on Microsoft Exchange

In this article, we'll cover the entire process for setting up Meeting Room displays for Office 365. The first portion of this guide occurs in the Office 365 Admin Portal. So, if you rely on another IT administrator to manage your Office 365 tenant, you'll want to include that person for step 1.

Project Outline:

Create Room Resource Mailboxes in Exchange
Test Exchange Credentials using the Meeting Room 365 app / Exchange
Create Meeting Room Displays in Meeting Room 365
Set up hardware in your office

Step One: Create Room Resource Mailboxes in Exchange

a. Configure a Resource Mailbox

The easiest way to configure a new Resource Mailbox for Exchange 2007–2016 is via Exchange Management Shell. Alternatively, Exchange Management Console (EMC) provides an interface for creating resource mailboxes.

If you're on hosted exchange (Godaddy, Rackspace, etc.), steps may vary.

Follow https://technet.microsoft.com/en-us/library/jj215781(v=exchg.160).aspx to see instructions on creating a Resource mailbox on Exchange 2013/2016.

Alternatively, follow https://technet.microsoft.com/en-us/library/bb124952(v=exchg.141).aspx to see instructions on creating a Resource Mailbox on Exchange 2007/2010.

b. Configure Resource Mailboxes to show meeting subjects

By default, your resource mailbox will show the organizer’s name as the subject for each meeting.

To resolve this, you will need to run a cmdlet in the Exchange Management Shell.

Step Two: Test Exchange Credentials using the Meeting Room 365 app / Exchange

In order to successfully connect Meeting Room 365 to Exchange, you'll need to figure out all of the credentials required to connect to the EWS SOAP API. Those include hostname, username (UPN, not email), password, and EWS Version.



Fortunately, it's a pretty simple process of finding and testing these credentials with the Meeting Room 365 app, and Outlook Web Access.

First, you can check your username and password in Outlook Web Access. What trips most people up is the fact that your sign in username (UPN) varies from your mailbox email address on some versions of Exchange. It even varies from patch to patch. It can be the user alias (myuser), the domain+alias (\mydomain\myuser), or the full email address ([email protected]), and you'll have to try connecting to Meeting Room 365 with all three to figure it out.

When you're ready, open the Meeting Room 365 app (incognito or in private browsing mode if that's available) to test your credentials.

You'll also need the hostname for your EWS server. Meeting Room 365 should automatically remove the unnecessary bits if you happen to include them (like protocol and pathname).

If you're getting stuck, reach out to support for more help. We also have an article which covers this in more detail.

Step Three: Create Meeting Room Displays in Meeting Room 365

Next, you will create your Meeting Room displays in Meeting Room 365.

There is a wizard which can be accessed from the Meeting Room 365 Admin Portal, to provision a new Meeting Room display for Exchange.



Click New Display in the bottom left menu on the admin portal, and select Exchange.

Next, you will be guided through the process of setting up a resource mailbox (if you haven't already), connect to Exchange (with your resource mailbox credentials and hostname), and finally given a Display Key, which you can use to set up your tablet display.

Step Four: Set up hardware

The final step is to download the Meeting Room 365 app from the app store of choice for your display (Apple App Store, Google Play, or the Amazon App Store).



When prompted, select Enter Display Key, and enter your display key.

Tip: You can use spaces and arbitrary capitalization to make entering the key easier, especially on devices with auto-correct turned on. Meeting Room 365 will strip these details out automatically.

Hardware Configuration

You may wish to see a device specific guide for more details on hardware configuration.
They are listed below:

iPad / iOS Setup Guide
Android Tablet Setup Guide
Amazon Fire OS Tablet Setup Guide



That’s it! If you’re stuck, you can always contact us from your admin portal, and we can help you out with setup, configuration, and provisioning.

Updated on: 02/04/2024